We have been bombarded with information about telehealth and the benefits that can be realized by employing a virtual care strategy. It may seem obvious that a remote solution creates an opportunity for providers to interact with patients in a safe, convenient way.
But how does telehealth work in an emergency department (ED) that is overflowing with patients, where beds are scarce and providers are tasked with maintaining some sense of “normal” operation flow? To complicate that already challenging situation, we know over 40% of ED patients suffer from some form of mental health issue that has not been addressed.
Like many hospitals, Cleveland Clinic Indian River Hospital’s staff psychiatrists cared for both inpatient and ED behavioral health patients. Unfortunately, this model can cause downstream issues for the hospital, including delayed care, inappropriate discharges and admissions, and high turnover among staff psychiatrists.
Indian River Hospital partnered with Aligned Telehealth, a division of Amwell, to provide virtual acute psychiatry consults within the ED. As a result, acute telepsychiatry reduced the average ED response time from 24+ hours to less than 30 minutes and average time to transfer out of the ED to less than 4 hours.
Read the full case study at the link below to learn more about how telepsychiatry in the ED has impacted Cleveland Clinic Indian River’s ability to deliver more than 200 telepsychiatry consults a month and improve its patient outcomes and provider satisfaction.
Nancy Lockhart, National Director Marketing and Sales Support